The Psychiatry IT team provides support to over 140 University-owned computers and their users on the Psychiatry network. We also assist all department members with finding computing resources and solutions that match their needs and situation.
SUBMITTING A REQUEST FOR IT SUPPORT
If you require assistance from Psychiatry IT for issues related to email, UBC-owned computers or laptops, or other IT tools maintained by the Department, please submit your request to email@example.com or call 604-827-5695 with the following information:
- Your name and contact information
- Asset number of your computer (bottom of laptops and notebooks)
- A detailed description of the issue, and if possible, a screenshot of any error messages (Windows Snipping Tool or macOS Grab) or other details
- How this issue is impacting your work
A QUICK SHORTCUT TO RESOURCES
If you are on the Psychiatry network, you can quickly access UBC Psychiatry IT resources, including the Help Request form, in the System Tray as shown below:
Submit your Help Request anytime to get your request into the queue, and the Psychiatry IT team will get back you as soon as possible to assist in resolving the issue during service hours from Monday to Friday from 7:30am to 5:00pm. Please also visit the Psychiatry IT Service Bulletin or the UBC IT Enterprise Services Status Page for further information on Department or UBC-wide technical issues or updates.
PSYCHIATRY IT ADMINISTRATION TEAM
To be hired, Computer and Communications Systems Manager
Office Line: 604-822-7374
Allan Kwan, Information Systems Specialist
Office Line: 604-827-5695
UBC Psychiatry Information Technology
2255 Wesbrook Mall
Room 2C1 - Detwiller Pavilion
Please visit the Psychiatry IT Service Bulletin for up-to-date information on Department technical issues, news, resources and updates.
Please visit the UBC IT Enterprise Services Status Page for up-to-date information on UBC-wide technical issues, news, resources and updates.
If you would like additional information or instructions but do not require Psychiatry IT assistance, please see the options below. If you need assistance, please submit a request as outlined above during regular business hours.